Legal Information
Cancellation &
Credit Note Policy
We reserve vehicles, assign drivers, and make operational arrangements immediately after a booking is confirmed. This policy ensures fairness for both our customers and our team.
Last updated: July 19, 2026
Key Points
- Advance booking amount is non-refundable.
- Credit Notes may be issued after reviewing the circumstances of the booking.
- Credit Notes are valid for 2 months from the date of issue.
- Credit Notes are valid only for eligible Uttarakhand-connected bookings within the same service segment and a reasonably comparable booking value.
- Rescheduling requests are subject to vehicle and driver availability.
- Confirmed and operationally allocated vehicle categories cannot be changed without written approval.
- Contact us as soon as possible for any changes to your booking.
Advance Booking Amount
The advance amount paid to confirm a booking is non-refundable.
Depending on the circumstances, Uttarakhand Cab 24/7 may issue a Credit Note after reviewing the circumstances of the booking. Issuing a Credit Note is not automatic and is considered on a case-by-case basis.
Credit Note Policy
Where approved by Uttarakhand Cab 24/7, a Credit Note:
- Is issued only against the advance amount received.
- Is valid for 2 months from the date of issue.
- May be used only for an eligible future booking operated within Uttarakhand or on a journey directly originating from or terminating in Uttarakhand.
- The new booking should be within the same service segment and of a reasonably comparable booking value to the original cancelled booking.
- Uttarakhand Cab 24/7 reserves the right to determine booking eligibility based on route, duration, vehicle category, service segment, and booking value.
- A Credit Note issued against a multi-day tour/package cannot be used against a substantially lower-value standalone transfer, local duty, or unrelated route.
- Cannot be redeemed for cash.
- Is non-transferable and cannot be transferred to another person without written approval.
- Must be used before its expiry date.
Rescheduling
Customers who wish to change their travel date are requested to contact us as early as possible. Rescheduling is subject to vehicle availability, driver availability, route availability, and fare revisions if applicable. Approval is at the discretion of Uttarakhand Cab 24/7.
Vehicle Category Changes
Once a specific vehicle category has been confirmed and operationally allocated, requests to downgrade, replace, or change that vehicle category are subject to written approval by Uttarakhand Cab 24/7 and vehicle availability.
A request to change the vehicle is not treated as an automatic cancellation or release of the original allocation. Where vehicles, drivers, or other operational resources have already been committed, the original booking charges, commitments, or applicable costs may continue to apply even if an alternative vehicle quotation is requested or provided.
Circumstances Considered for Credit Notes
Each cancellation is reviewed individually. A Credit Note may be considered in situations including:
- Early cancellation before operational arrangements are completed.
- Genuine medical emergencies.
- Government travel restrictions.
- Natural disasters or unforeseen circumstances.
- Other exceptional situations approved by the company.
The final decision regarding the issue and value of any Credit Note is made after reviewing the full circumstances of each booking.
Situations Where Credit Notes May Not Be Issued
- The customer does not arrive at the pickup location.
- The customer is unreachable at the scheduled pickup time.
- Incorrect pickup information is provided.
- The driver has already been dispatched.
- Operational expenses have already been incurred.
- The journey has already commenced.
Unused Bookings
If a customer chooses not to travel after the vehicle has been allocated, or fails to use a confirmed booking for any reason, the advance amount will be treated as utilised and no refund or Credit Note will be applicable.
Company Cancellations
If Uttarakhand Cab 24/7 is unable to provide the confirmed vehicle due to exceptional circumstances, we will make every reasonable effort to arrange an equivalent or upgraded replacement. If we are unable to provide the booked service and the customer does not accept an available alternative, the advance amount will be refunded or otherwise adjusted.
Force Majeure
We are not responsible for delays, route changes, or cancellations resulting from circumstances beyond our control, including:
Landslides · Floods · Heavy snowfall · Road closures · Government restrictions · Police instructions · Natural disasters · Public unrest · Vehicle restrictions imposed by local authorities
Important Booking Conditions
- A booking is confirmed only after the required advance payment is received.
- Vehicle preferences are subject to availability.
- Once a vehicle category is confirmed and operationally allocated, any downgrade, replacement, or category change requires written company approval.
- A vehicle-change request does not automatically release the original vehicle allocation or booking commitments.
- Equivalent or upgraded vehicles may be provided where necessary.
- Pickup and reporting times must be followed by both parties.
- Customers are responsible for providing accurate travel details.
Common Questions
Is the booking advance refundable?
No. The advance amount paid to confirm a booking is non-refundable. A Credit Note may be issued at our discretion depending on the circumstances.
What is a Credit Note?
A Credit Note is issued against the advance amount on a cancelled booking. It may be used only for an eligible future booking within Uttarakhand or on a journey directly originating from or terminating in Uttarakhand. The new booking should be within the same service segment and of a reasonably comparable value to the original cancelled booking. It cannot be redeemed for cash and is not issued automatically.
How long is a Credit Note valid?
2 months from the date of issue.
Can I reschedule my booking?
Yes, subject to vehicle, driver, and route availability. Contact us as early as possible. Fare revisions may apply.
Can I change the vehicle category after confirmation?
Once the vehicle category has been confirmed and operationally allocated, any downgrade, replacement, or category change requires written approval and availability. The original allocation and booking charges or commitments may continue to apply.
What happens if I cancel?
The advance is non-refundable. We may consider a Credit Note for early cancellations, medical emergencies, or government restrictions.
What if Uttarakhand Cab 24/7 cancels?
We will arrange an equivalent or upgraded vehicle. If no alternative is accepted, the advance will be refunded or adjusted.
What if I am late or do not arrive?
A Credit Note will generally not be issued. The advance is considered consumed.
How do I request a cancellation or reschedule?
Call or WhatsApp +91 92589 12169 with your Booking Name, Mobile Number, Pickup Date & Time, and Pickup Location. Early contact allows us to help more effectively.
Uttarakhand Cab 24/7 reserves the right to update this policy without prior notice. The latest version published on this website shall apply.
Cancellation Procedure
Need to Cancel or Reschedule?
Contact us immediately with your Booking Name, Registered Mobile Number, Pickup Date & Time, and Pickup Location.
Early communication allows us to assist you more effectively.